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Home > Service Divisions > Application Development Outsourcing > Maintenance & Support |
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| Business enterprise IT departments may have to respond to a wide range of support issues while simultaneously being tied up with high priority development projects. It is often unwise to invest time and money in expanding the support infrastructure. LeverPoint combines essential technology skills, business understanding, and process discipline to take an integrated program-management approach to maintenance and support. This allows clients to outsource support and maintenance initiatives at extremely cost effective rates allowing for reallocation of internal resources. LeverPoint tailors its support services programs according to an organization's needs to provide them with the precise level of support. LeverPoint extends its support in the following ways: 24x7 Support • Initial support and maintenance planning • Toll-free telephonic support • Premier enhanced application management via our dual-shore business model • Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance Level 2 and Level 3 Application Support • Remote as well as onsite support • Reactive and proactive support • Response time driven support • Troubleshooting and ongoing maintenance support • Proven Expertise in • Legacy applications maintenance • Software product maintenance • Database and data warehouse support Network Management and Support To maximize the value of excellent software to customers there should be a seamless integration between servers, systems, and the supporting network infrastructure. LeverPoint offers a broad array of Network Management and Support Services in order to help you outsource network management and free up internal resources. |
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